CIST Wiki Documentation

The Wiki Documentation was created for the community to contribute articles and for a writing team to publish manual documentation. This can reduce the learning time for a new member in the organization.

User Account Management Control

This is an electronic request form for several subject related to CIST. You can create and submit a paper-less request form to CIST Division using this application

VOIP Directory

VOIP Directory allows the directory to be accessed by corporate users to view the directory on Windows platforms with internet browsers, make an automatic call (subject to authentication), modify personal record.


OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the web-based Open Source help desk software, OTRS, no communication is lost and customer requests are routed automatically to the right service team, ensuring they are answered more quickly.

Incident Report

Incident report is a form that is filled out in order to record details of an unusual event that occurs at the facility, such as an server crash or connection link down. The purpose of the incident report is to document the exact details of the occurrence while they are fresh in the minds of those who witnessed the event. This information may be useful in the future when dealing with liability issues stemming from the incident.

EDMS - Knowledge Tree

Knowledge Tree is one of the applications based on Open Source which is used for the management of electronic documents and archives which we call the e-DMS. This application is Web-based and easy to use as we manage documents on the computer that we use.